Shipping policy
🚚 Shipping & Delivery Policy
Company: Happy Events by Stefy Limited (trading as Event Flower)
Company No.: 15633939
Registered Office: 33 Market Place, Doncaster, United Kingdom, DN1 1NE
1. Delivery Areas
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We currently deliver across the United Kingdom & EU.
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For event setups, wedding installations, or large floral displays, delivery may be limited to certain regions — please contact us to confirm availability before placing your order.
2. Delivery Times
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Standard delivery is typically within 2–7 working days for non-perishable items.
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Fresh flowers and event orders will be delivered on your requested date, subject to availability and confirmation,please call before placing your order for confirmation.
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While we make every effort to meet your preferred delivery date and time, exact delivery times cannot be guaranteed.
3. Delivery Fees
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Delivery charges are calculated based on location, order size, and delivery type (standard, same-day, or event setup).
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All applicable delivery fees will be displayed at checkout before payment is made.
4. Delivery Requirements
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Please ensure someone is available to receive the delivery at the specified address.
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If no one is present, the order may be left in a safe place or returned to our depot. Additional charges may apply for redelivery.
5. Risk and Ownership
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Risk of loss or damage passes to you once the goods have been delivered to the delivery address provided.
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Ownership of the goods transfers to you only after full payment has been received.
6. Incorrect Delivery Information
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We are not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.
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Please double-check all delivery details before confirming your order.
7. Event Deliveries & Setups
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For weddings, corporate events, or other scheduled occasions, we will coordinate a delivery and setup schedule with you in advance.
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Access to the venue must be arranged and confirmed by the client prior to delivery.