Terms of service

🌸 Privacy Policy

Effective Date: 13/09/2025
Website: https://www.eventflower.co.uk
Company: HAPPY EVENTS BY STEFY LIMITED / Trading as "  EventFlower " (“we,” “us,” or “our”)

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services. We are committed to safeguarding your privacy and ensuring your personal data is handled securely and lawfully.

1. Information We Collect

We may collect and process the following types of personal data:

  • Identity & Contact Details: Name, email address, phone number, billing/delivery address.

  • Order Details: Items purchased, delivery preferences, special instructions.

  • Payment Information: Processed securely by our payment provider (we do not store full card details).

  • Technical Data: IP address, browser type, device type, and browsing behaviour on our website.

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders.

  • Communicate with you about your order or our services.

  • Respond to your inquiries or complaints.

  • Improve our website, products, and customer experience.

  • Comply with legal and regulatory obligations.

We will never sell or rent your personal data to third parties.

3. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Contract: To fulfil a purchase you have made.

  • Consent: When you opt in to receive marketing communications.

  • Legal obligation: To comply with tax, accounting, or other legal requirements.

  • Legitimate interests: To operate and improve our business (without overriding your rights).

4. How We Share Your Data

We may share your data with trusted third parties who help us run our business, including:

  • Delivery and courier services

  • Payment processors

  • IT and website hosting providers

All third parties are required to keep your data secure and only use it for the purposes we specify.

5. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

6. Data Retention

We will keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent (where applicable)

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can manage your cookie preferences through your browser settings.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
📧 Email: info@eventflower.co.uk
📍 Address: 33 Market Place, Doncaster, United Kingdom, DN1 1NE 

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.